Nikon Imaging | United Kingdom | Europe

How to send your Nikon product for repair

**In the escalating situation surrounding COVID-19, our most important consideration is the safety and wellbeing of our customers and colleagues. With this in mind, we are taking steps to limit the spread of the virus by reducing our service operations.

Our Service Department, along with the rest of Nikon UK Nordics, will be working away from the office during this time in order to limit the risk of infection. This will effectively halt the regular repair service we provide.

With this in mind, please do not send your equipment to us while we take these precautionary measures, as we cannot yet say when we will be able to resume ordinary service levels.

We apologise for any inconvenience caused and thank you for your understanding as we review and address the ongoing situation. Calls and emails will be handled as usual and if you need any assistance, please do not hesitate to contact us. We will continue to update you as the situation develops. **

If you have any questions about this service, please call our dedicated team on 0330 123 0928.

Calls to '03' numbers are charged at no more than national call rate and will be included as part of any inclusive minutes or discount package.

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Frequently Asked Questions

  • My product is under warranty, do I have to pay the carriage costs to send it for repair?

  • Do I need to get a reference number before sending the item for repair?

  • Do Nikon authorise any other repairers to carry out repairs on Nikon products?

  • I don't reside in the UK or Ireland, can I still send my camera to you to repair?

  • I live in the UK, my camera is not covered by warranty in the EU region can I still send it to you?

  • Do Nikon charge for providing an estimate?

  • Can I request an estimate over the telephone or via email?

  • How is my equipment returned to me?

  • How can I pay for my repair?