How to send your Nikon product for repair

If you have been unable to resolve the issue you are experiencing using the Support Centre or Download Centre sections of our website and need to return your equipment to us for examination or repair, please choose one of the following options.

** Brexit update for Nikon service in the UK **

For Nikon users residing in England, Wales and Scotland

We encourage all of our customers to use our free return service to send equipment to our Nikon repair centres to be assessed by our highly skilled technicians.

To take advantage of our free return service please click here and follow the instructions.

For Nikon users residing in Northern Ireland

After the current transition period ends on the 1st January 2021, we strongly recommend using one of the following options when sending your product(s) into Nikon for a repair or service. These options have been put into place for our customers in Northern Ireland to avoid experiencing potential border delays, customs charges and having to deal with additional paperwork for border control.

To take advantage of our free return service please click here, follow the instructions and your product will be sent directly to one of Nikon’s European workshops.

Send your product(s) to one of our retailers in Northern Ireland and they will send your product(s) onto one of our European workshops.

Please note, these retailers are independent from Nikon and as such, we would suggest contacting them for details of their policies, procedures and repair pricing structures before sending them your equipment.

We do not recommend sending your equipment directly to Nikon UK without contacting us first as you may incur unnecessary customs charges and delays.

Please be aware, after the 1st January 2021, even though your repairs are being handled by one of Nikon’s European workshops, your phone calls, emails and queries will still be answered by Nikon UK’s Service support team.  Contact details can be found here.

If you have any questions about this process, please feel free to contact us before you send you equipment.

For Nikon users residing in Guernsey, Jersey, Isle of Man and Gibraltar

We encourage all our customers to use our free return service to Nikon repair centres so your equipment can assessed by our highly skilled technicians.

To take advantage of our free return service please click here and follow the instructions.

We do not recommend sending your equipment directly to Nikon UK without contacting us first as you may incur unnecessary customs charges and delays.

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If you have any questions about this service, please call our dedicated team on 0330 123 0928.

Calls to '03' numbers are charged at no more than national call rate and will be included as part of any inclusive minutes or discount package.

  • Additional Information

Frequently Asked Questions

  • Return to Nikon UK via your preferred carrier

  • My product is under warranty, do I have to pay the carriage costs to send it for repair?

  • Do I need to get a reference number before sending the item for repair?

  • Do Nikon authorise any other repairers to carry out repairs on Nikon products?

  • I don't reside in the UK, can I still send my camera to you to repair?

  • I live in the UK, my camera is not covered by warranty in the EU region can I still send it to you?

  • Do Nikon charge for providing an estimate?

  • Can I request an estimate over the telephone or via email?

  • How is my equipment returned to me?

  • How can I pay for my repair?